Ileana has been fantastic from the very beginning! I initially starting my search for homeowner's insurance calling and searching online for what made most sense for me and my two pups. Illeana was sooo helpful the first time we spoke, and quickly had me up and running with a policy that was perfect for our needs and wants! Since then, we have moved and the switch was a breeze! We sold our last home and made settlement on new house on the same day, and our policy had to be changed quickly. I sent a text to her and she immediately handled everything for us!! Her communication is fabulous, and honestly, she has become someone that I am constantly referring. It helped make the stress of double settlement that much more simpler and less stressful! We are beyond happy in our new home, and thankful that we have an agent that is always there to answer any questions!!! She truly is one of a kind when you are looking for an honest, reliable agent. She will guide you every step of the way, and will make sure you get what you are looking for. She also will not leave you hanging for answers! We LOVE Ileana and can't thank her enough for always being there for us!!
Hi, everything seemed good to me, the agent Ileana Serrano did a good job and gave me a good service.
Ileana is knowledgeable about her products and gives me honest and trustworthy advice. More importantly, she makes herself cheerfully available in a timely manner when something big or small comes up. That's what I shop for and that's what I've been receiving!
First I want to thank Ileana for taking the time to go out of her way to make sure I got what I was looking for. Ileana was thorough when she explained the coverage and options. Also worked with my crazy schedule and last-minute questions. It is a pleasure having Ileana as my agent. Look forward to our partnership. Thank you again!